Return & Refund Policy

Every Purrfectly Pink creation is laser-cut and finished by hand, one at a time, just for you. We want you to absolutely love what lands on your doorstep — so if something isn't right, let's make it right. Here's how returns and refunds work.

Made-to-order & personalized items

Because personalized pieces (names, dates, pet details, custom designs) are cut just for you, they can't be returned or refunded once production has started — we can't pass a one-of-a-kind piece on to anyone else. The exception, always: if your item arrives damaged, defective, or different from what you ordered, we'll fix it (see below). Please double-check spelling, dates, and details at checkout — we cut exactly what's on your order.

Ready-made (non-personalized) items

Ready-made pieces with no personalization can be returned within 14 days of delivery for a refund, as long as they come back unused, undamaged, and in their original packaging. Return shipping is the customer's responsibility, and we recommend a tracked method — we can't refund items that don't make it back to us. Once your return arrives and passes a quick once-over, we'll refund the item price (original shipping is non-refundable).

Damaged, defective, or wrong items

If your order shows up damaged, has a defect, or isn't what you ordered, we've got you — no return shipping required. Email us within 7 days of delivery with your order number and a few photos of the issue, and we'll send a free replacement or a full refund, whichever you prefer.

Changes & cancellations

Need to tweak or cancel an order? Reach out within 24 hours of placing it and we'll do our best — as long as we haven't started cutting yet. Once a piece is in production, we're unable to change or cancel it.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return or confirming your claim. Depending on your bank, it may take a few extra days to appear on your statement.

Lost or delayed shipments

If your tracking stalls or a package goes missing, don't panic — email us and we'll help track it down and sort it out.

Questions? Let's chat

We're a small home studio and a real person reads every message. Reach us at [email protected] with your order number and we'll take care of you. 🐾